A 120-room Algarve resort consolidated three tools into one channel manager, cut weekly overbookings to zero, and captured an 11% RevPAR lift in their first full season on SwiftGuest.
Coastal Retreat operates across two bedroom wings, four villas, and a spa — with distinct inventory pools and rate logic. After a decade on legacy tools, their channel mix had grown faster than their systems could handle.
A four-week migration with a two-week parallel run through the end of shoulder season 2024. Go-live on 15 September, ahead of the Algarve's October golf peak.
SwiftGuest pushes availability and rates to Channex, which distributes to all booking platforms and bedbanks; OTA reservations flow back via Channex into SwiftGuest.
Six master rate plans drive 42 channel-mapped derivatives — so one change updates every OTA.
Automatic stop-sell on the lowest-margin channels when occupancy crosses configurable thresholds.
Every booking attributed to its channel, net of commission, relocation cost, and payment fee.
One summer season later, the numbers speak for themselves — and the front office staff have stopped dreading their morning extranet logins.
Two-way XML sync across Booking.com, Expedia, Hotelbeds, Vrbo and fifteen more. Rate parity enforced, stop-sell thresholds configurable per channel.
Results measured across the 2025 calendar year against the 2024 baseline.
Down from 3 hours. Same staff, same channel mix, fresh rates every morning.
Two-way sync with real-time reservation pull eliminated channel collisions.
Dynamic rate rules capturing shoulder demand that used to be under-priced.
“We stopped firefighting overbookings. The team can actually look after guests now. Rate push that used to take an afternoon takes twenty-two minutes — and I can see channel profitability for the first time in my career.”
Twelve-month comparison, verified against their Mews-era exports and SwiftGuest dashboard.
| Metric | Before SwiftGuest | After 12 months |
|---|---|---|
| Rate push time | 3 hrs | 22 min |
| Overbookings per month | ~9 | 0 |
| Channels connected | 12 | 18 |
| Avg. ADR (peak weeks) | €184 | €212 |
| Weekly reconciliation time | 14 hrs | 2 hrs |
Hoteliers tackling similar problems at different scales.
If you are managing more than 8 channels across separate tools, we will map your distribution to SwiftGuest and project commission savings in 20 minutes.