Every guest message, one inbox
WhatsApp, SMS, email, Booking.com, Airbnb, and your web chat — threaded together with the reservation. Reply faster, hand off cleaner, translate on the fly, and never lose a guest to a missed message again.
Alex Lundgren
Res #A-4821 · Lagoon Suite · Fri 14 Mar
Hi! We booked the lagoon suite for Friday. Is early check-in possible? Our flight lands at 11:30.
WhatsApp · 09:12
AI draft
Suggested draft: ‘Welcome, Alex. Early check-in at 1 pm is available at $35, or we’ll hold your bags and give you access to the pool from noon. Shall I block the early check-in?’
Welcome, Alex. Early check-in at 1 pm is available at $35, or we can hold your bags and unlock the pool from noon. Which would you prefer?
WhatsApp · 09:14
Let’s do the early check-in, thanks!
WhatsApp · 09:19
Channels
Six guest channels, one inbox
Stop tab-switching. SwiftGuest pipes every message into the same workspace and attaches it to the right reservation automatically.
Business API with verified sender, templates, and 24-hour session windows.
SMS
Two-way SMS in 180+ countries. Short codes and alphanumeric senders where available.
Threaded email with your domain, DKIM/SPF, and inline attachments up to 25 MB.
Booking.com
Native Booking.com messaging via the partner API. Guest replies land in the same thread.
Airbnb
Airbnb inbox messages flow in; replies post back through Airbnb’s API.
Web chat
Embeddable widget for your website, branded, with offline capture and handoff.
42%
Faster first response
3.1x
More direct upsells
99.9%
Message delivery
24/7
Coverage with automations
Workflow
Built for front-desk reality, not generic ticketing
One queue, many channels
Every conversation — WhatsApp, SMS, email, OTA inbox, web chat — lands in the same threaded view. Reply from whichever channel the guest used, or switch mid-conversation.
Auto-tag by intent
Messages are labeled on arrival: upgrade request, late checkout, transport, complaint, review request. Tags drive routing rules and reporting.
Assign, escalate, handoff
Round-robin to on-duty agents or route by department. Hand off with one click when a reservation needs a manager.
AI drafts in your voice
SwiftGuest proposes replies based on the guest’s profile, reservation, and your prior messages. Every draft stays editable — nothing sends without a human approving.
100+ languages
Inline translation in the composer. Your team types in English, the guest reads in Portuguese — both sides see both versions in the thread history.
SLA timers and nudges
Set response targets per channel. Unanswered threads escalate to a manager. After-hours messages queue with clear context for the next shift.
Automations
The six moments that matter, scripted once
Every automation uses real booking data and your saved replies. Customize per property, per rate plan, per season.
Send warm confirmation
Trigger a branded WhatsApp or email with the booking details, parking guidance, check-in window, and a link to add preferences.
Pre-arrival check
Ask for flight time and arrival method. Offer paid upgrades and add-ons. Collect special requests in the guest’s language.
Room ready ping
Notify the guest the moment housekeeping marks the room clean. Include door-code or mobile-key link if the property supports it.
Silent survey
Send a two-tap satisfaction pulse. Detractors route to the duty manager; promoters get a gentle review request at checkout.
Folio & review
Deliver the folio as PDF, invite a TripAdvisor or Google review, and offer a rebooking discount if appropriate.
Win-back
Segment by stay value, source, and length. Reach out at the right cadence to pull the guest back direct instead of through an OTA.
Context, not copy-paste
Every thread knows the reservation, the guest, and the property
When a message opens, SwiftGuest shows you the booking, previous stays, loyalty tier, preferences, and the folio balance. Templates auto-fill with the right name, date, room, and link — no more generic replies or wrong room numbers.
- Reservation panel beside every conversation
- Stay history, preferences, and allergies pinned
- One-click charge-to-folio for upsells and services
Live guest sidecar
FAQ
Frequently asked questions
Do you use the official WhatsApp Business API?
Yes. SwiftGuest is a WhatsApp Business Solution Provider. You get a verified green-badge sender, template messaging for outbound campaigns, and full session handling inside the 24-hour customer service window. No shared numbers, no grey-area bridges.
How does it connect to Booking.com and Airbnb messages?
We connect through the official Booking.com Messaging Hub and Airbnb’s partner API. Guest messages land in SwiftGuest in real time and your replies post back through the same channels, so the traveller sees a response in their original booking thread.
Can the AI reply on its own?
By default, AI drafts are shown to an agent for review before sending. You can opt in to fully automated replies for narrow intents — door codes, wifi passwords, restaurant hours — and keep everything else human-approved. Every AI message is logged and auditable.
Does it support multiple properties and brands?
Yes. Each property can have its own sender IDs, templates, working hours, SLA rules, and saved replies. An agent with access to multiple properties sees a unified inbox but responds from the correct brand voice on each thread.
What happens after hours?
You can configure auto-replies per channel, queue the message for the next shift with full context, and set escalation rules for urgent intents. Nothing is dropped — everything surfaces the moment the team is back online.
Is it GDPR compliant?
Yes. Messages and guest data are stored in your configured region, you control retention periods, and guests can request export or erasure through a self-service link. We provide DPA templates and sub-processor disclosures for procurement.
Pairs well with
Consolidate your guest inbox today
Connect WhatsApp, Booking.com, and Airbnb in under 20 minutes. The free plan covers the core inbox, automations, and AI drafts.