Transform Every Guest Touchpoint
Digital check-in, real-time messaging, intelligent upsells, and automated reviews — SwiftGuest orchestrates the entire guest journey from booking to post-stay feedback.
Five stages. One seamless experience.
Every moment of your guest's stay is an opportunity to delight. SwiftGuest covers each stage with purpose-built tools.
Pre-Arrival
Pre-Arrival Automation
Automated pre-stay emails with digital registration links, preference surveys, and upsell offers for room upgrades or early check-in.
Check-in
Digital Check-in
Contactless check-in via mobile, kiosk, or front desk. ID capture, digital signature, and instant key card or QR code.
During Stay
Guest Portal
Guest messaging, room service ordering, concierge requests, and real-time issue resolution through a single portal.
Check-out
Express Checkout
Express checkout with digital folio review, contactless payment, and automated invoice delivery via email.
Post-Stay
Feedback & Loyalty
NPS surveys, review solicitation on Google and TripAdvisor, loyalty points credited, and win-back campaigns for future bookings.
Everything your guests need
Six powerful tools designed around real guest needs — from arrival to departure and every moment in between.
Digital Check-in
Guests complete registration, upload ID, and sign digitally before arrival. Skip the front-desk queue entirely with QR key cards or mobile room access.
Guest Messaging
Two-way messaging via SMS, WhatsApp, or in-app chat. Messages route to your team in Slack with real-time replies.
Upsell Engine
Automated upgrade offers, early check-in, late checkout, and experience packages sent at optimal moments in the guest journey.
Reviews Manager
Collect NPS scores, route positive reviews to Google and TripAdvisor, and flag negative feedback for immediate recovery.
Contactless Payments
PCI-compliant tokenized payments. Guests pay via Apple Pay, Google Pay, or card-on-file without touching a terminal.
Guest Preferences
SwiftGuest remembers pillow type, minibar picks, dietary needs, floor preference, and room temperature across every stay. Staff see the full profile before arrival so every visit feels personal.
Results that speak for themselves
94%
Guest satisfaction score
3 min
Average check-in time
+38%
Upsell revenue increase
Works with your guest communication tools
Connect the channels your guests already use. SwiftGuest integrates natively so messages, payments, and reviews flow through one unified platform.
Frequently asked questions
Can guests check in online?
Is there a guest app?
How does the loyalty program work?
Can guests order room service online?
How do you handle guest preferences?
Does it integrate with my existing communication tools?
Ready to delight every guest?
See how SwiftGuest transforms your guest journey from booking to post-stay feedback. Start your free trial in under two minutes.