1. Scope

This AUP applies to all use of the SwiftGuest property management system and related services (collectively, the “Service”) operated by SwiftGuest, a product of Appsclicks. It applies to Customer and to every Authorized User, guest, integration partner, or other third party who accesses the Service directly or through Customer’s account, application, or integration. Customer is responsible for ensuring that each such person is aware of this AUP and abides by it. Capitalized terms used but not defined in this AUP have the meanings given in the Master Subscription Agreement and Terms of Service.

2. General Rule

You may not use the Service in any manner that: (a) violates applicable law; (b) infringes the rights of others; (c) impairs the integrity or availability of the Service or of the networks or systems of SwiftGuest, its Sub-processors, or other Customers; (d) brings or threatens to bring SwiftGuest, its affiliates, or its customers into disrepute; or (e) is otherwise identified in this AUP as prohibited conduct. Conduct not explicitly enumerated below may still violate this AUP if it materially contravenes the general rule in this Section 2.

3. Illegal Content and Activity

You may not use the Service to create, host, distribute, transmit, or facilitate access to content or activity that is unlawful in the jurisdiction in which you operate or in the jurisdiction of the affected party, including but not limited to:

Child sexual abuse material (“CSAM”) or any content that sexually exploits a minor. SwiftGuest has zero tolerance for CSAM; confirmed CSAM results in immediate account termination, preservation of records, and reporting to the National Center for Missing & Exploited Children (NCMEC), Internet Watch Foundation (IWF), and competent law enforcement authorities;
Human trafficking, forced labour, prostitution of minors, or any content or activity that facilitates the commercial sexual exploitation of any person;
Money laundering, terrorist financing, violation of economic sanctions, or other financial crimes;
Sale or trafficking of illegal drugs, controlled substances, firearms, explosives, or other contraband;
Content that incites violence, genocide, or serious harm to individuals or communities, or that constitutes the glorification of terrorism;
Fraudulent bookings, identity theft, wire fraud, or any scheme designed to deprive another party of money, property, or honest services;
Any other activity that is criminal or tortious in the jurisdictions in which it is carried out or has effect.

4. Harmful Conduct

You may not use the Service to engage in conduct that endangers, intimidates, or harms others, including:

Harassment, stalking, threats, or targeted abuse of any person;
Hate speech or incitement of discrimination against a person or group based on race, ethnicity, national origin, religion, caste, sex, gender, gender identity, sexual orientation, age, disability, or any other protected characteristic;
Doxxing, or the non-consensual publication of private information about an identifiable individual with the intent or likely effect of causing harm;
Bullying, shaming, or coordinated campaigns against individual guests, staff, reviewers, or other property owners;
Content that promotes self-harm, suicide, or dangerous eating disorders;
Content that depicts, describes, or promotes cruelty to animals;
Conduct that is reasonably likely to cause imminent physical harm to a person, including threats directed at guests, staff, or third parties.

5. System Abuse

You may not misuse the technical resources of the Service or interfere with its proper functioning. Prohibited system abuse includes:

Uploading, transmitting, or storing malware, viruses, worms, Trojan horses, ransomware, spyware, rootkits, logic bombs, or any other malicious code;
Operating a command-and-control server, botnet node, or any other infrastructure used in the commission of a cyberattack;
Generating excessive load through denial-of-service traffic, distributed denial-of-service attacks, or automated requests that exceed documented rate limits;
Mining cryptocurrency or engaging in similar resource-intensive activity unrelated to the intended purpose of the Service;
Circumventing rate limits, quotas, billing counters, throttles, or access controls intended to preserve the fair use of the platform;
Impersonating another user, pretending to be SwiftGuest personnel, or misrepresenting your affiliation with any person or entity;
Introducing code designed to alter, disable, or bypass the security or functionality of the Service;
Using the Service to test, scan, or probe the vulnerability of any system or network without the express authorization of the system’s owner.

6. Security Violations

You may not violate or attempt to violate the security or integrity of the Service, any network or system, or any data. Prohibited security violations include:

Unauthorized access to any account, computer, system, or network, including accessing another Customer’s data, sharing login credentials, or using another user’s API key;
Interfering with service to any user, host, or network, including by means of intentional overloading, flooding, or mail bombing;
Forging any TCP/IP packet header or any part of the header information in an email, newsgroup posting, or booking notification;
Bypassing or attempting to bypass authentication, authorization, or encryption mechanisms;
Probing, scanning, or testing the vulnerability of a system or network, or breaching security or authentication measures without express authorization from SwiftGuest’s Security team at security@swiftguest.com;
Conducting penetration testing or red-team exercises against the Service without a written authorization from SwiftGuest;
Disclosing, publishing, or weaponizing non-public vulnerability information about the Service before SwiftGuest has had a reasonable opportunity to remediate.

Responsible security research is welcomed under SwiftGuest’s Vulnerability Disclosure Policy. Researchers operating in good faith within the scope of that policy are not in violation of this AUP.

7. Intellectual Property and Confidentiality

You may not use the Service to infringe the intellectual property rights of others or to misappropriate confidential information. Prohibited conduct includes:

Uploading or distributing content that you do not own or have the right to use, including pirated software, music, or video;
Using SwiftGuest trademarks, logos, or trade dress without prior written permission except as permitted by the Master Subscription Agreement;
Sharing trade secrets, confidential business information, or other restricted content of third parties without authorization;
Circumventing technical measures designed to control access to copyrighted works in violation of applicable law (including the Digital Millennium Copyright Act or equivalent laws in other jurisdictions);
Falsely claiming ownership or authorship of content that belongs to another party.

SwiftGuest responds to valid notices of alleged copyright infringement in accordance with applicable law. Submit notices to dmca@swiftguest.com.

8. Spam and Unsolicited Communications

You may not use the Service to send unsolicited commercial communications or to engage in bulk messaging practices that do not comply with applicable anti-spam laws. Prohibited conduct includes:

Sending email, SMS, push notifications, or in-app messages to recipients who have not consented to receive them, except where a lawful basis such as transactional necessity applies;
Concealing or falsifying the sender or origin of a message, or using misleading subject lines;
Using purchased, harvested, or non-opt-in marketing lists;
Failing to include a working unsubscribe mechanism in marketing messages, or continuing to send messages to recipients who have opted out;
Violating the United States CAN-SPAM Act, the Canadian Anti-Spam Legislation (CASL), the EU ePrivacy Directive, or any other applicable anti-spam, telemarketing, or electronic communications law;
Using the SwiftGuest email delivery infrastructure to send any message whose content would violate the policies of the third-party email Sub-processor that delivers it.

SwiftGuest monitors bounce rates, complaint rates, and spamtrap hits. Accounts whose sending reputation materially harms the deliverability of the platform for other customers may be rate-limited, suspended from sending, or terminated.

9. Payment Abuse

You may not use the Service to process payments in a manner that violates card network rules, payment processor terms, or applicable financial regulations. Prohibited payment conduct includes:

Processing payments for goods or services that you do not actually provide;
Structuring transactions to evade card network thresholds, underwriting, or chargeback monitoring;
Accepting payments on behalf of another merchant without authorization (sometimes called transaction laundering or factoring);
Processing refunds to a card other than the one used for the original transaction, except as permitted by card network rules;
Exceeding a chargeback ratio that the applicable payment processor treats as excessive;
Processing transactions for merchants in the businesses prohibited by Visa, Mastercard, American Express, or any other applicable card network or payment processor (including, without limitation, businesses engaged in adult services, unlicensed gambling, or the sale of prohibited substances).

10. Data Misuse

You may not misuse guest, employee, or other personal data processed through the Service. Prohibited data misuse includes:

Using guest data for purposes inconsistent with the notices and consents obtained from the guest, including the sale of guest data to third parties where such sale was not disclosed and consented to;
Retaining personal data beyond the period permitted by applicable data protection law or beyond the retention schedule Customer has configured within the Service;
Exporting personal data from the Service in a manner intended to circumvent contractual or legal restrictions, including bulk exports for transfer to an unauthorized jurisdiction;
Combining personal data processed through the Service with data from other sources in a manner that creates a higher-risk profile of a Data Subject without a lawful basis;
Sharing guest data with a third party that is not subject to an appropriate data processing agreement;
Using personal data to engage in discriminatory pricing or treatment of guests based on protected characteristics.

11. Scraping, Reverse Engineering, and Competitive Intelligence

The Service is made available for the operation of Customer’s hospitality business. It is not made available for use as a source of scraped data or as a research subject for competitors. You may not:

Use automated tools, scripts, robots, or similar methods to access the Service in a manner that exceeds documented API rate limits or that is designed to avoid them;
Scrape, crawl, cache, or harvest data from the Service other than data you are entitled to retrieve through documented APIs in the ordinary course of operating your business;
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, architecture, or algorithms of the Service, except to the extent that such activity is expressly permitted by applicable law notwithstanding this restriction;
Use the Service to build a competitive or substantially similar product or service, to benchmark the Service in a manner that violates the Master Subscription Agreement, or to publish performance or feature comparisons without SwiftGuest’s prior written consent;
Register for the Service or access the Service on behalf of a competitor or for the purpose of competitive research;
Remove, obscure, or alter any copyright, trademark, or other proprietary notice contained in or on the Service.

12. Reporting Violations

If you become aware of conduct that violates this AUP, please report it to SwiftGuest. Reports may be submitted by email to abuse@swiftguest.com or through the in-product report form. To help SwiftGuest investigate and respond effectively, please include:

A description of the conduct, including the identities of the parties involved, if known;
Dates, times, URLs, property identifiers, message identifiers, and any other information that will help locate the conduct in our systems;
Any supporting evidence, such as screenshots, message headers, or transaction references;
Your contact information, so SwiftGuest can follow up if needed. Anonymous reports are accepted but may be more difficult to investigate.

SwiftGuest treats abuse reports as confidential. SwiftGuest may share the contents of a report with the alleged violator to the extent necessary to investigate and respond.

13. Enforcement

13.1 Range of Actions

SwiftGuest reserves the right to take action in response to actual or suspected violations of this AUP. The range of actions includes, but is not limited to:

Informal warning or guidance on how to bring conduct into compliance;
Removal or quarantine of offending content;
Rate limiting or throttling of specific features;
Temporary suspension of the account or specific features pending investigation;
Permanent termination of the account in accordance with the Master Subscription Agreement;
Referral of the matter to law enforcement or regulatory authorities;
Preservation of records in response to a lawful process.

13.2 Escalation

Except for conduct that poses an imminent risk to the Service or to third parties, or that constitutes an illegal activity of the types enumerated in Section 3, SwiftGuest will generally seek to resolve AUP issues through escalation: first through informal notice to the account owner, then through formal suspension with a right of appeal, and only then through termination. SwiftGuest is, however, under no obligation to follow any particular sequence of steps and may proceed directly to suspension or termination where circumstances warrant.

13.3 No Duty to Monitor

SwiftGuest does not assume any general duty to monitor Customer or Authorized User activity on the Service for AUP violations, nor does SwiftGuest guarantee that violations will be detected. The absence of action by SwiftGuest in any particular case does not constitute a waiver of its right to enforce this AUP in the future.

13.4 Cooperation with Authorities

SwiftGuest cooperates with law enforcement, regulators, and other competent authorities in response to lawful requests, including subpoenas, court orders, and mutual legal assistance treaty requests. Where permitted by law, SwiftGuest will notify the affected Customer before producing records.

14. Appeal Process

If Customer believes that an enforcement action taken under this AUP was incorrect, Customer may file an appeal by sending a written appeal to appeals@swiftguest.com within 30 days of the enforcement action. The appeal should include:

The account identifier and the date and nature of the enforcement action;
The basis for Customer’s belief that the action was incorrect;
Any facts or evidence that were not previously considered;
The relief Customer is requesting.

Appeals are reviewed by a member of SwiftGuest’s Trust and Safety team who was not directly involved in the original enforcement decision. SwiftGuest will respond to appeals within 10 business days of receipt. If the appeal is granted in whole or in part, SwiftGuest will take reasonable steps to restore the account or otherwise mitigate the effect of the original action. If the appeal is denied, Customer may request a final review by the SwiftGuest Chief Compliance Officer; the CCO’s determination is final for purposes of this AUP.

The appeal process set out in this Section 14 is in addition to, and does not limit, Customer’s rights under applicable law, including any right to bring a claim in a competent forum.

15. Changes to this AUP

SwiftGuest may amend this AUP from time to time to reflect changes in the law, the evolving threat landscape, or the range of services offered. Material changes will be posted to this page with an updated “Last updated” date and, where appropriate, communicated by email to account administrators. Continued use of the Service after the effective date of an amendment constitutes acceptance of the amended AUP.

Questions about this policy? Email trust@swiftguest.com. Related documents: Terms of Service, Privacy Policy, and Service Level Agreement.

Acceptable Use Policy