Housekeeping & Maintenance
Keep every room guest-ready. Track room status, assign housekeeping tasks, manage maintenance requests, and handle laundry and lost items.
Real-Time
Room status updates
Mobile
PWA for staff devices
4
Room status levels
Instant
Assignment notifications
Operations Hub
All Operations, One Place
Room Status & Assignments
Track every room as clean, dirty, inspected, or out of order. Assign housekeeping staff to rooms, set priorities, and monitor completion in real time.
Maintenance Work Orders
Create, assign, and track maintenance requests with priority levels, categories, and photo attachments. Staff get notified instantly on new assignments.
Laundry Management
Track guest laundry orders from pickup to delivery. Manage laundry items, pricing, and automatically post charges to guest folios.
Lost & Found
Log lost items with descriptions and locations. Match found items to guest records and coordinate returns across properties.
Workflow
Room Turnover Flow
Guest checks out
Room status automatically changes to "dirty"
Housekeeper assigned
Staff notified on mobile with room details
Room cleaned
Housekeeper updates status to "clean" on their device
Supervisor inspects
Room marked as "inspected" and ready for check-in
Frequently asked questions
How does room status update when guests check out?
When a guest checks out, the room status automatically changes to "dirty" and appears in the housekeeping queue. Housekeepers update status to "clean" on completion, and supervisors can mark rooms as "inspected" before the next check-in.
Can housekeepers use the system on mobile devices?
Yes. SwiftGuest is a progressive web app that works on any device. Housekeeping staff can view their assignments, update room status, and report maintenance issues from their phone or tablet.
How are maintenance requests prioritized?
Each maintenance request has a priority level (low, medium, high, urgent) and category. High-priority requests generate immediate notifications. Managers can view all open requests sorted by priority and track resolution times.
Related features
Streamline your operations
Real-time room status and task tracking for your team.