Front Desk Operations
Front Desk Operations Your Command Center
Everything your front office team needs to manage arrivals, departures, room assignments, billing, and night audit — from one unified screen.
Daily Operations
Four pillars of front desk efficiency
Check-in / Check-out Management
Process arrivals and departures in under 30 seconds. Scan IDs, assign rooms, collect payments, and print key cards from one screen.
Room Assignment & Tape Chart
Visual tape chart shows every room across a 14-day horizon. Drag to reassign, color-coded by status, filterable by floor and type.
Guest Folio & Billing
Real-time folio with automatic room charges, minibar, restaurant, and spa postings. Split bills, apply discounts, and settle in any currency.
Night Audit
One-click end-of-day process. Auto-posts charges, detects no-shows, reconciles cash, and generates the daily revenue report.
Workflow
A day at the front desk with SwiftGuest
From morning briefing to night audit close, every task is streamlined.
Shift Start & Departures
Morning
- Review overnight arrivals and no-shows
- Print departure list and check expected check-outs
- Coordinate with housekeeping on priority rooms
- Process early departures and settle folios
Peak Arrivals
Afternoon
- Process check-ins with express workflow
- Handle walk-in bookings and room upgrades
- Manage room changes and special requests
- Post restaurant and minibar charges
Guest Services
Evening
- Process late arrivals and no-show follow-ups
- Handle guest complaints and service recovery
- Prepare shift handover notes for night team
- Review next-day arrivals and VIP alerts
Night Audit & Close
Night
- Run automated night audit with one click
- Reconcile cash drawer and payment totals
- Generate daily revenue and occupancy reports
- Roll the business date and prepare morning briefing
Efficiency
Save 2 hours per shift
Automation handles the repetitive work so your team can focus on guests.
Faster check-in time
Billing errors per month
Night audit completion
Saved per shift
Collaboration
Built for your whole team
From receptionist to general manager, everyone works from the same source of truth.
Role-Based Access
Front desk, manager, and admin roles with granular permissions. Staff see only what they need.
Team Chat
Built-in messaging between front desk, housekeeping, and maintenance. No external apps needed.
Shift Handover Notes
Structured handover templates ensure nothing falls through the cracks between shifts.
Activity Log
Complete audit trail of every action — who did what, when, and from which terminal.
Quick Actions
Common tasks, one click away
Every frequent front desk action is accessible as a quick-launch shortcut.
FAQ
Frequently Asked Questions
Does it work offline?
Yes. A service worker caches the app shell and IndexedDB stores pending operations. When connectivity returns, everything syncs automatically.
How does the room rack work?
Rooms are color-coded by status (occupied, vacant, dirty, out-of-order). Hover for a guest overlay, click for quick-action popovers, and filter by floor.
Can I drag reservations on the calendar?
Yes. Drag to move, resize to extend or shorten stays, and see a ghost preview before dropping.
How does night audit work?
Night audit auto-posts room charges, detects no-shows, generates a revenue summary, and logs a full audit trail — one click to close the day.
Can staff scan guest IDs?
Yes. Scan passports or IDs from any device camera. Documents upload to Cloudflare R2 with OCR extraction for automatic guest profile population.
Modernize your front desk today
Join hotels that save 2+ hours per shift with automated check-ins, one-click night audit, and real-time room management.