Loyalty Program
Build lasting guest relationships with multi-tier loyalty, points earning, reward redemption, and cross-property recognition.
Silver
5 nightsLate checkout, welcome drink
Gold
15 nightsRoom upgrade, 2x points, lounge access
Platinum
30 nightsSuite upgrade, 3x points, VIP amenities
Program Features
Build Your Loyalty Program
Multi-Tier Program
Create custom loyalty tiers (e.g., Silver, Gold, Platinum) with unique benefits per level. Define tier thresholds based on nights stayed, revenue, or points earned.
Points Earning Rules
Configure how guests earn points: per night, per dollar spent, per booking, or for specific actions. Set bonus multipliers for direct bookings or off-peak stays.
Reward Redemption
Guests redeem points for free nights, room upgrades, F&B credits, spa treatments, and custom rewards. Set redemption rates and blackout dates per reward type.
Cross-Property Recognition
Loyalty status and points carry across all properties in your portfolio. Guests earn and redeem regardless of which property they visit.
Earning & Redemption
How Points Work
Earn
Guests earn points on room nights, F&B, spa, and all folio charges. Bonus multipliers for direct bookings.
Tier Up
Automatic tier upgrades when thresholds are met. Each tier unlocks new perks and earning rates.
Redeem Anywhere
Points redeem at any property in your portfolio. Free nights, upgrades, credits, and custom rewards.
Frequently asked questions
How do loyalty tiers work?
You define tiers with qualification thresholds (nights, spend, or points). When a guest reaches a threshold, they automatically upgrade to the next tier. Each tier can have unique perks like room upgrades, late checkout, welcome amenities, and bonus earning rates.
Can guests earn points from all spending?
Yes. Points can be earned from room charges, F&B spending, spa services, and any folio charge. You configure earning rates per category and can offer bonus points for direct bookings.
Does loyalty work across multiple properties?
Yes. The loyalty program operates at the portfolio level. Guests accumulate points and maintain their tier status across all properties in your SwiftGuest account, with transaction history visible from any location.
Can I customize the rewards catalog?
Yes. You create custom rewards with point costs, availability windows, and property-specific options. Rewards can include free nights, upgrades, dining credits, spa services, or any custom benefit you define.
Related features
Turn guests into repeat visitors
Build loyalty with rewards that bring guests back.